General Business Terms and Conditions

JRM ELECTRONICS, s.r.o.
Company ID: 179 64 806
Registered office: Chudenická 1059/30, 102 00 Praha
Registered in the Commercial Register kept by the Municipal Court in Prague, file ref. C 379402/MSPH

1. Introductory and Interpretative Provisions

1.1 Provider

JRM ELECTRONICS, s.r.o., Company ID 179 64 806, with its registered office at Chudenická 1059/30, 102 00 Prague (hereinafter referred to as the "Company" or "JRM ELECTRONICS"), provides cleaning services under the brand name Úklid na klíč. Further information is available on the Company's website [insert URL]. These GTC govern the relationships between the Company and clients when providing services.

1.2 Definitions

Services: GoKlid services, in particular regular and one-off household cleanings, cleaning of non-residential premises, specialized cleanings and related activities
Object of Cleaning: a specific residential or non-residential space, or item
Service Provider: The Company
Client: a natural or legal person to whom the Services are provided; if the Client is not fully legally competent/of age, their legal representative acts on their behalf
Consumer: a natural person who, when dealing with the Company, is not acting within the scope of their business activity
Contract: the service provision contract between the Client and the Company
GTC: these General Terms and Conditions in their current version, an integral part of the Contract
Cleaning: a specific Service for the Client at a designated place, time and scope for the agreed Cleaning Price
Website: the Company's website https://goklid.cz
Service Price: the price at which the Company offers the Services; VAT is charged to legal entities according to the law
Price List: indicative prices of the Services listed on the Website
Worker: a person involved in providing the Services for the Company
Overtime/Extra Work: hours/services beyond the agreed scope of the Cleaning
Time Frame for Commencement of Services: the date and indicative start interval of the Services communicated to the Client before the conclusion of the Contract; the date is fixed, the time is indicative
End of Cleaning: the moment when the Worker completes the Cleaning and is ready to hand over to the Client

1.3 Rules Regarding the Duration and Determination of the End of Cleaning

a) The Cleaning is conceived as a time-limited performance. The Company reserves the right to terminate the Cleaning earlier if all agreed tasks are completed in a shorter time.
b) If it is not possible to determine exactly when the Cleaning ended, the time of completion shall be deemed to be two hours after the earliest agreed start time of the Cleaning.

2. Subject of the Relationship between the Company and the Client

2.1

The Company undertakes to provide the Services according to the GTC and the Contract, and the Client is obliged to pay their price.

3. Conclusion of Contract

3.1

The Client submits a request (web, e-mail, telephone, WhatsApp/Messenger, etc.); the Company confirms the conditions and the Time Frame; the Client provides truthful information about the Object of Cleaning and risks; the Contract is concluded by confirmation of the order. Orders are binding. The Contract can be for an indefinite period (regular Services) or on a one-off basis.

4. Cleaning, Types and Performance

4.1 Standard (Regular) Cleaning

Vacuuming and mopping floors in the kitchen, rooms, and bathroom
Cleaning kitchen sink and work surfaces
Cleaning microwave (inside)
Washing kitchen appliances externally (refrigerator, oven, dishwasher, kettle, etc.)
Taking out trash + replacing bags
Dusting accessible surfaces
Removing cobwebs up to standard ceiling height
Cleaning and polishing mirrors
Making the bed (changing bed linen for a surcharge)
Bathroom/Toilet: cleaning bathtub/shower cubicle, sink, washing and disinfecting toilet, wiping taps and surrounding tiles

4.2 Deep / General Household Cleaning

Thorough removal of limescale and deposits (shower head, taps, tiles, glass, toilet bowl, sink, bathtub/shower)
Deep cleaning of kitchen cabinets and work surfaces (incl. grouting, tiles, skirting)
Internal and external cleaning of microwave, refrigerator, and oven
Washing windows and blinds
Washing doors and frames on all sides, incl. handles and switches
Removing dust and cobwebs from hard-to-reach places
Deep vacuuming (under furniture, in corners, along skirting boards)
Polishing mirrors and shiny surfaces
Disinfecting touchpoints (handles, switches, remote controls)
Taking out trash and replacing bags
Scenting the space

4.3 Holiday Cleaning (Package)

Vacuuming and mopping floors; cleaning sink and work surfaces; cleaning microwave (inside); washing appliances externally
Watering houseplants (according to list/instructions)
Taking out trash and checking refrigerator (removing expired food on request)
Restocking basic supplies (e.g., toilet paper, water, soap -- as agreed)
Making the bed / changing bed linen
Scenting the interior with natural products
Ventilating and checking windows/doors (e.g., after a storm)
Information on apartment status upon request (email, SMS, photo)

4.4 SOS Cleaning Package (Express)

Express vacuuming and mopping of floors in main rooms (kitchen, living room, hallway)
Wiping kitchen cabinets and sink, including stove (externally)
Cleaning and disinfecting bathroom and toilet (sink, toilet, mirror, taps)
Wiping accessible surfaces and tables in main zones
Tidying visible items in disruptive places (e.g., clothes on sofa, scattered shoes in hallway)
Making the bed or covering with a duvet
Taking out trash and replacing bags
Loading dishwasher (if available)
Ventilating rooms and refreshing interior with natural scent

4.5-4.14 Performance and Limits

4.5 Prices are set for usual soiling; the Client is obliged to notify in advance of unusual/heavy soiling.
4.6 For unusual/heavy soiling, the Company may charge a surcharge of 40% of the Cleaning Price, or refuse/terminate the Cleaning; the Client pays the full price.
4.7 The Worker will arrive at the agreed place and time/frame and perform the Service.
4.8 The Worker performs the Service with due care and in a reasonable time.
4.9 The Worker uses standard cleaning products and tools.
4.10 The Client provides cooperation (access, safe movement, utilities, drain, instructions for storing items, etc.).
4.11 If the Client fails to provide cooperation even after a warning, the Worker may terminate the Cleaning; the Client pays the full price.
4.12 The Client may give reasonable instructions and monitor the progress.
4.13 Expanding the scope on-site is not possible; reducing the scope is possible without entitlement to a refund for the unperformed part.
4.14 If the Client identifies actions endangering health/property, they are obliged to intervene immediately.

4A. Operational Limits and Cleaning Exclusions

4A.1 The Company does not perform activities with risk of damage to health/property: work above 2.5m without equipment, handling loads over 10 kg/piece, interventions in electrical, gas, water installations, cleaning facades, roofs, chimneys, biohazard (blood, feces), mold, asbestos, chemicals, areas infested with pests.
4A.2 Cleaning of construction/post-renovation soiling, after painting, moving, or accidents is always a special cleaning with an individual price and scope.
4A.3 The Company is not liable for hidden defects, fragile/loose surfaces (loose grouting, unstable tiles, old varnishes, etc.) unless it was notified in writing in advance and such procedure was pre-approved.
4A.4 Animals must be secured during the Cleaning; the Company is not responsible for their escape or harm if they were not secured.
4A.5 Sensitive surfaces (oiled wood, natural stone, marble, special coatings) must be marked by the Client in advance and maintenance instructions provided; otherwise, standard products will be used.

4B. Exclusion of Availability of Express "SOS Cleaning" Package (NEW)

4B.1 Capacity-based nature of the service. The "SOS Cleaning" service is express and provided solely according to the Company's current capacity.
4B.2 No guarantee of availability. The Company reserves the right not to accept an order or refuse performance if the service is at capacity (especially during peak days/times or for operational reasons).
4B.3 Commitment formation. The order becomes binding only at the moment of explicit confirmation by the Company (by email/SMS/application). Without confirmation, there is no obligation to provide the service.
4B.4 Alternative. In case of unavailability, the Company will offer the nearest possible alternative date or another package; the Client is not obliged to accept the alternative.

5. Additional Services

5.1 Window washing: the service includes washing standard types of windows according to specification, up to a height of 5m.
5.2 Ironing: ironing/folding selected clean items; the Client will point out sensitive items, will not hand over items valued over 2,500 CZK or items of particular sentimental value; will provide a functional iron and ironing board.
5.3 Other specific services according to written agreement.
5.4 Additional Services are subject to a surcharge (see Art. 10).

6. Cleaning Supplies and Equipment

6.1 The price of standard preparations is included in the Cleaning Price.
6.2 Cleaning equipment (mop, vacuum cleaner, bucket, etc.) can be provided for a surcharge according to the Price List.

6A. Client's Own Chemicals and Equipment

6A.1 If the Client requests the use of their own products or equipment, they bear responsibility for their suitability and safety; in such a case, the Company does not assume liability for damage caused by the properties of these products.
6A.2 Conversely, when using the Company's products, it chooses the gentlest available procedures within the scope of the ordered performance (including eco options, if available and suitable).

7. Place and Time of Service Provision

7.1 The Client specifies the date and preferred time in the order; the Company confirms the Time Frame (indicative).
7.2 The Company does not guarantee commencement/completion at an exact time and may change the time/duration before commencement.
7.3 The Service will be provided at the address stated by the Client; the Client is obliged to provide the exact address and contacts.
7.4 The Client shall notify in writing in advance of hard-to-reach places; if the cleaning requires equipment, it must be possible to park at the Cleaning location.
7.5 The Client is available on the provided contacts before the time frame.
7.6 The Client may set priorities before each Cleaning. If not communicated, the Worker will set them and the Client has no right to complain about unperformed parts.
7.7 If the Client does not provide accurate data/ensure conditions (incl. availability for contact), the Company is entitled to terminate the Cleaning; the Client pays the full Cleaning Price.

7A. Unavailability of Location and Waiting Times

7A.1 If access is not ensured at the start time, waiting time is charged according to the Price List; after 30 minutes, the Worker is entitled to leave and the Cleaning is considered frustrated by the Client (100% of the price is charged).
7A.2 Parking/access fees necessary for performing the Cleaning are paid by the Client (or will be invoiced additionally).

8. Cleaning in the Absence of the Client

8.1 The Company recommends the presence of the Client/authorized person.
8.2 Upon written request, the Cleaning can take place without the Client's presence; thereby the Client waives related rights requiring presence.
8.3 If entry cannot be ensured otherwise, the Client may, at their own responsibility, hand over keys/access details (one copy, with copy protection).

9. Regular Provision of Services

9.1 A written contract for regular provision can be concluded; it takes precedence over the Price List/GTC in case of differing terms.
9.2 In other respects, these GTC apply.
9.3 By signing the contract, the Client confirms familiarity with the GTC.

10. Service Prices

10.1 Information about Services and prices are on the Website; valid for the duration of publication.
10.2 The Company may agree on individual conditions in writing; otherwise, the GTC and Price List apply.
10.3 The Client familiarizes themselves with the current Price List before the Service is provided.
10.4 If a price is not in the Price List, it will be communicated before the Service is provided.
10.5 The Cleaning Price is communicated in the order, considering the scope, nature of the premises, extras, complexity, distance.
10.6 The necessity of a price change (e.g., higher soiling) will be announced by the Company before performance; if the Client disagrees, the Worker is not obliged to perform the Service; without entitlement to a refund for the ordered Service.
10.7 Overtime/Extra Work agreed upon will be charged in addition to the Cleaning Price (in person/by phone/electronically).

10A. Indexation and Price Changes

10A.1 For regular services, the Company may adjust prices once a year by the CPI (Czech Statistical Office year-on-year inflation), or due to demonstrable changes in inputs (wages, fuel, materials); the change will be announced at least 15 days before effectiveness.
10A.2 Changes to the Price List do not affect already confirmed one-off orders.

11. Payment Terms

11.1 For one-off Services, the price is due no later than 3 days after performance; usually on the day of Cleaning after handover.
11.2 For regular Services according to the contract for regular provision.
11.3 The payment obligation is fulfilled by crediting the amount to the account of JRM ELECTRONICS.
11.4 In case of delay, the Company reserves the right to suspend Services until full payment; in case of repeated delay, it may terminate the provision.
11.5 Discounts must be confirmed in writing by an authorized person of the Company; discounts cannot be combined.
11.6 The Client (non-consumer) undertakes, in case of delay, to pay a contractual penalty of 0.5% of the overdue amount for each day of delay; this does not affect the claim for damages.
11.7 Card payment via payment gateway (e.g., ComGate): The Client follows the gateway instructions. The price is paid when the amount is credited to the account according to the Contract/GTC. Before using ComGate, the Client familiarizes themselves with its terms; the Company is not liable for damage caused by using this gateway.

11A. Advance Payments and Retention Payment

11A.1 For special/larger cleanings, the Company may require an advance payment of up to 50% of the price.
11A.2 Non-payment of advance = right not to perform the Service without compensation.

12. Rules for Providing Services

12.1 The Company provides Services according to its standards and chosen methods/techniques.
12.2 The Worker may state an opinion on the suitability of a procedure; performance upon the Client's explicit request after warning of risks is at the Client's responsibility.
12.3 The Company selects the Worker/Workers and may change them anytime before provision.
12.4 Upon request, the Company will attempt to ensure the same Worker, but does not guarantee it.
12.5 The identity of the Worker is not grounds for a complaint.

12A. SLA and Quality (for B2B)

12A.1 For contracts with regular performance, an SLA can be agreed (time window, punctuality, scope, reporting, KPIs).
12A.2 Failure to meet the SLA entitles the Client to a reasonable discount or corrective action; always after prior written complaint and provision of cooperation.

13. Client's Obligations

13.1 The Client provides cooperation and communicates material facts.
13.2 If declaring own tools/equipment, ensures their cleanliness, functionality, and safety; the Company is not liable for damage caused by their use or to these tools.
13.3 The Client acts according to the GTC, the premises' operating rules, the Company's rules published on the website, individual agreements, and the Worker's professional instructions; violation may lead to immediate termination of the Service without compensation.

13A. Security and Confidentiality

13A.1 The Company and its workers are bound by confidentiality regarding facts discovered at the Client's; this does not apply to the extent of legal obligations (e.g., towards public authorities).
13A.2 During office cleanings, the Client ensures the locking of documents/data carriers; the Company is not liable for loss of data or documents due to their lack of security.
13A.3 Handover of keys/cards/codes is confirmed by a handover protocol; in case of loss, the Company pays for the demonstrably necessary replacement to a reasonable extent (up to the insurance limit).

14. Liability for Defects and Complaints

14.1 The Company is liable for defects according to the law of the Czech Republic.
14.2 A defect is, for example, a different quantity/quality than agreed.
14.3 Defects must be raised during the Cleaning; if this is not possible, then immediately after the End of Cleaning, at the latest within 48 hours, in writing (by email) with photo documentation.
14.4 If possible, the Worker will rectify the defect immediately; otherwise, the complaint procedure is followed.

14A. Means of Evidence

14A.1 For quality control purposes, the Company may take "before/after" photo documentation of surfaces; the images do not capture personal data and serve exclusively for handling complaints and improving services. (Upon request, an "only upon explicit consent" mode can be set.)

15. Withdrawal from the Contract

15.1 The Client may withdraw until the moment the Worker arrives at the Cleaning location. If withdrawing within 48 hours before the start of the time frame, pays 50% of the Cleaning Price; within 12 hours or less, pays 100%.
15.2 The Client explicitly requests the provision of Services even during the withdrawal period (14 days).
15.3 Withdrawal must demonstrably reach the Company; otherwise, the Client pays the full price.
15.4 The Company may withdraw anytime before the commencement of the Cleaning; it will attempt to agree on an alternative date.
15.5 Withdrawal is not possible if the Worker has already arrived or the Cleaning has begun.

15A. Force Majeure

15A.1 The parties are not liable for delays caused by force majeure (e.g., natural disasters, epidemics, network outages, strikes, road closures). Deadlines are extended reasonably; each party minimizes impacts and informs the other without undue delay.

16. Liability for Damage

16.1 The Company is liable to the Client for damage to their property caused by the actions of Workers in connection with the performance of the Contract according to applicable legal regulations.
16.2 In case of damage, the Company is insured up to 5,000,000 CZK. The Client declares that they do not expect damage exceeding this amount to occur during the Cleaning.
16.3 In case of discovery of any damage, the Client is obliged to inform the Company immediately, at the latest within 48 hours of the End of Cleaning, in writing, and support the claim (e.g., with "before/after" photos).
16.4 Notifications made in contravention of point 16.3 may not be taken into account.
16.5 Damage will primarily be compensated by restoration to the previous state, or by payment within the insurance settlement.
16.6 The Client provides the necessary cooperation to the Company and the insurance company.

16A. Limitation of Liability

16A.1 The Company's liability is limited to direct damage demonstrably caused by a breach of obligation, up to a maximum of the insurance limit according to Art. 16.2; the stated amount is the total limit per one damage event.
16A.2 Lost profit, consequential and indirect damages, damages caused by wear and tear, old or hidden damage, and damage to items of particular sentimental value/irreplaceable items are excluded, unless they were explicitly and in advance notified in writing and taken into care.

17. Vouchers

17.1 Vouchers must be applied when concluding the Service Provision Contract. Vouchers presented later (subsequently) will not be taken into account.

17A. Prohibition of Poaching Employees (Anti-Poaching)

17A.1 The Client undertakes that for the duration of the contractual relationship and 12 months after its termination, they will not directly or indirectly enter into an employment or similar relationship with a person assigned to them by the Company for providing the Services.
17A.2 Breach = contractual penalty of 50,000 CZK for each worker + compensation for damages.

18.1 The legal basis for processing is primarily the performance of the Contract (Art. 6(1)(b) GDPR) and the legitimate interest of the Company (Art. 6(1)(f) GDPR).
18.2 Details on personal data protection are provided in the "GDPR" section on the Company's Website.

19. Communication with the Client and Delivery

19.1 Communication takes place primarily via the email stated in the order.
19.2 Legally effective communications from the Client to the Company must be in writing (by email or post), unless otherwise stipulated.
19.3 A communication is deemed delivered on the third day after sending (email/post).
19.4 The Client provides valid and current contact details and promptly notifies of any changes.

19A. Electronic Communication and Data Box

19A.1 The parties may also deliver via data box; for the Company Goklid.
19A.2 Routine operational communication may take place electronically (email, client zone); legal effects see Art. 19.

20. Handling Complaints

20.1 If the Client is dissatisfied with the Worker's conduct, they may notify the Company at any time; the Company will assess the matter and take appropriate measures.

21. Information for Consumers

21.1 A Consumer is a natural person concluding the Contract outside their business activity.
21.2 When concluding at a distance, the consumer has the right to withdraw without giving a reason within 14 days of concluding the Contract; when concluding on business premises, the Civil Code procedure applies.
21.3 The Client agrees to the provision of Services during the withdrawal period; withdrawal is not possible if the Worker has arrived or the Cleaning has begun.
21.4 The Company strives to resolve disputes amicably; out-of-court resolution: Czech Trade Inspection Authority (adr.coi.cz, mailroom: coi.cz/podatelna/).

21A. ADR and Supervision (Clarification)

21A.1 Supervision over consumer protection is exercised by the Czech Trade Inspection Authority (coi.cz). Supervision over cleaning services in the area of OSH is performed by the relevant state administration authorities.
21A.2 Supervision over personal data protection: Office for Personal Data Protection (uoou.cz).

22. Binding Nature of the GTC

22.1 The GTC are available on the Company's Website and sent by email upon the first conclusion of the Contract.
22.2 The Client confirms that they have familiarized themselves with the wording of the GTC before the Service is provided and agree with it.
22.3 For regular Services, the GTC were presented and attached to the contract.

22A. Assignment of Rights and Set-off

22A.1 The Client is not authorized to assign the Contract or any part thereof without the written consent of the Company.
22A.2 The Client is not authorized to unilaterally set off their claims, unless expressly permitted by law; the Company's right to set-off remains unaffected.

23. Final Provisions

23.1 Relationships are governed by the law of the Czech Republic; in case of an international element, the parties choose the law of the Czech Republic (consumer rights are not affected).
23.2 The Company is entitled to unilaterally change/supplement the GTC.
23.3 The change will be announced by publication on the Website and to existing Clients when arranging the next Cleaning with notice of the update; by concluding the Contract, the Client agrees to the effective wording. For regular Services, new GTC will be sent by email; the Client may reject the change in writing within 1 month, otherwise consent is presumed; upon rejection, the Company may terminate the contract.

23A. Language and Precedence of Versions

23A.1 The GTC may be prepared in multiple language versions; the Czech version is decisive. In case of conflict, the GTC take precedence over marketing materials/website.